Guides

Houfy Help Guide

Helpful information for owners listing their properties on Houfy.

How to use the Favorites List on Houfy

One of the best parts of planning a vacation, is choosing where to stay!  The Favorites feature let's you organize lists for all of your upcoming trips.  Then easily add properties whenever it suits you. In addition to trip planning, you can use Favorites when researching For Sale properties, and when sharing other Houfy members' listings. Create your lists during your property search, or create them ahead of time.  Let's begin with a property search.


When you come across a listing that interests you, just click the heart icon in the top right corner.


OR if you're already viewing the listing, click the heart icon to the left. 

The Save to Favorites Pop-up window will appear. Click Create New Favorite List.


Now give your Favorites list a name and click SaveNote: Keep in mind if you share your saved list with others, they will be able to view what you named it.


My new list now appears, and I can continue creating more lists from here. 


The same property can be saved to multiple lists.


When it's time to share your Favorites, just copy/paste the URL to share the list. Or click on the individual listing to share one listing.


Now I can reply to an ISO (in search of) request with one of my Favorites list, and this is what it looks like on Facebook.


I have some Favorites lists with just one listing, like this.  Notice what I named this list. It helps me to associate which Houfy member, has which property.


Or maybe I just want to share a single property in the list, in one of my Book Direct groups.  I can do this by clicking the Share tab to the left, or by using the icons to the right. Of course I can always type the person's property number after houfy.com/ too.

And this is what it looks like when I share a single listing in a Facebook group. 


When it's time to remove a property from your list, first click the heart icon


Then click the heart next to each list where you want it removed.


When it's time to delete an entire Favorite list, first click the X in the corner.


Then the Remove favorite Pop-up window appears.  Click Yes.


Initially our Favorites list was created via a property search.  But you can create multiple lists ahead of time.  Click on your profile pic in upper right corner.  Then click Favorites.


Click Create a favorite list.


In the Create a favorite list window, name your list.  Click Save.  And then repeat the same steps as above.  


Houfy Help Guide for Vacation Rental Owners
Help guide for Houfy members Getting Started on Houfy - Where Owners and Guests can Book Without Fees


A Touch of Luxury Cabin - Mill Spring
Cabin in Mill Spring. Welcome to "A Touch of Luxury" located on the border of Mill Spring and Lake Lure. This is a custom-built, 1672 sq. ft., 2 BR/2BA log cabin, 15.9 miles from the Tryon Internation...


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Best way to post my Houfy listing URLs

Depending on the number/type of Houfy properties you have, you may use several different listing URLs.  Don't waste time copying/pasting the long version of your URL for a single property!  Just memorize your listing number, and type it in after houfy.com/.  Here's how to quickly find your listing number:


Log into your dashboard. Click on profile pic in upper right corner. Then click My Listings.


In the pic below, you'll see your listing number to the left.  Mine is 1781.  Or if you really want to copy/paste the long version URL, you can click on your listing image to the right.

This is your long version listing URL.


Facebook displays this when I type in houfy.com/1781


For multiple rentals, you will use a different URL. Click on profile pic in upper right corner. Then click Profile.


Click View Profile.


Now click on any one of your rental listings. It doesn't matter which one.


After clicking on one of your listings, scroll all the way to the bottom and you will see your Other Listings.  Click View all


Copy the URL.  This view shows travelers the listing map locations, and brief info about your rentals.


This is how the URL appears on Facebook.  


For those of you with both rental and For Sale listings, a different URL will display all of them together.  Go back to View Profile and Click Listings .  Copy the URL.


This is how the URL appears on Facebook.


Houfy Help Guide for Vacation Rental Owners
Help guide for Houfy members Getting Started on Houfy - Where Owners and Guests can Book Without Fees


A Touch of Luxury Cabin - Mill Spring
Cabin in Mill Spring. Welcome to "A Touch of Luxury" located on the border of Mill Spring and Lake Lure. This is a custom-built, 1672 sq. ft., 2 BR/2BA log cabin, 15.9 miles from the Tryon Internation...


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Where do I enter a booking cut-off date?

The booking cut-off date prevents travelers from booking your property after a specific date.  This is helpful for those who may not want bookings far in advance, or for those who haven't set next year's rates yet.  


Log into your dashboard. Click on profile pic in upper right corner. Then click My Listings.


Click Edit to make changes to your listing.


Click Pricing tab.


Scroll all the way to the bottom, and enter in the last day guests are able to checkoutExample:  If guests can book up until the last day of the year, enter January 1st as cut-off date.  Changes will automatically save.


Houfy Help Guide for Vacation Rental Owners
Help guide for Houfy members Getting Started on Houfy - Where Owners and Guests can Book Without Fees


A Touch of Luxury Cabin - Mill Spring
Cabin in Mill Spring. Welcome to "A Touch of Luxury" located on the border of Mill Spring and Lake Lure. This is a custom-built, 1672 sq. ft., 2 BR/2BA log cabin, 15.9 miles from the Tryon Internation...


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Where do I update pet fees/requirements?

Guests love to bring their furry friends on vacation with them.  If you have a pet-friendly property, let guests know if you have any specific pet requirements.   There are two pricing options to choose from:  a "per pet" fee, or a flat "per stay" charge.  Of course you can always opt for a gratis pet policy.


Log into your dashboard. Click on profile pic in upper right corner. Then click My Listings.

Click Edit to make changes to your listing.


Click Pricing tab.


Scroll down to the Additional Pricing Options section.  Type your pet requirements into the Pet friendly field.  This info will show near the Pets Allowed section on the public view of your listing.  Click Yes


After you click Yes, you will be presented several field options.  Enter your Pet Fee amount, check the box if Taxable, and choose either the flat Per stay fee, or the Per pet fee.  Changes will automatically save.


To see the changes on the public view of your listing, scroll up and click Preview Listing on the left.


Scroll down to your listing's Suitability section, and you'll now see a green check mark next to Pets Allowed, and any requirements you entered earlier. 


Guests can now select the number of pets from the drop down menu, and the rate will be calculated in their total. 


Houfy Help Guide for Vacation Rental Owners
Help guide for Houfy members Getting Started on Houfy - Where Owners and Guests can Book Without Fees


A Touch of Luxury Cabin - Mill Spring
Cabin in Mill Spring. Welcome to "A Touch of Luxury" located on the border of Mill Spring and Lake Lure. This is a custom-built, 1672 sq. ft., 2 BR/2BA log cabin, 15.9 miles from the Tryon Internation...




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How to add linen, pool heat, cleaning fees, etc.

You can add a one-time "flat rate" or "per person" fee to your reservations.  


Log into your dashboard. Click on profile pic in upper right corner. Then click My Listings.


Click Edit to make changes to your listing.


Click Pricing tab.


Scroll down to Additional Pricing Options and click Add a Fee.


Name your "Type of fee" - I call my cleaning fee a "Clean/Prep" fee.  Enter Amount of fee per reservation.  Check off "Per Person" if the fee is to be multiplied by the number of guests on the reservation.  Check off if the fee is taxable like the nightly rate. 


Changes will automatically save.


Tip:  Keep in mind that in many areas lodging tax is applied to the total amount of the reservation, regardless if the fee is listed separately.  In North Carolina, even traveler booking fees (charged by listing sites) are taxed in the same manner as the nightly rate. In other states, optional fees may not be taxable.  But in most cases a cleaning fee is going to be taxed, as it is not optional for guests to rent an uncleaned home. 

Do triple check if your tax advisor says that the cleaning fee is is not taxable (as it is labor).  I stress the importance of verifying this info, as I know of many owners who were advised incorrectly, and later liable for back taxes on cleaning fees. 

If you have any doubts about what fees are taxed in your area of the U.S., I highly suggest contacting Avalara.  They are a U.S. based company that specializes in short term rental taxes.  They have tons of free information on their website, and you can call them toll free to ask questions regarding your local tax laws.  I am not affiliated with this service; but these guys know their short term tax laws.  


Houfy Help Guide for Vacation Rental Owners
Help guide for Houfy members How do I remove a calendar from Houfy


A Touch of Luxury Cabin - Mill Spring
Cabin in Mill Spring. Welcome to "A Touch of Luxury" located on the border of Mill Spring and Lake Lure. This is a custom-built, 1672 sq. ft., 2 BR/2BA log cabin, 15.9 miles from the Tryon Internation...


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Introduction to Post, Story, and Guide

The sharing of local information is what differentiates Houfy as a "market network" versus a standalone "marketplace" (ex: listing site).  Layman terms: Marketplace + Social Network = Market Network.  Houfy is so much more than just a place to list and book properties. 

Once you begin to think of Houfy in terms of a market network (with thousands of owners/travelers sharing local info), you'll begin to see the potential power of Houfy.  Not only will Houfy be "interesting" to site users, but interesting to search engines (Google/Bing/Yahoo,etc.) as well!  Relevant content = higher search engine rank = more traffic = more bookings

Before diving straight into writing, I suggest first spending a few minutes learning the basic concepts of Houfy Social.  Once you understand the difference between posts, stories, and guides (and the purpose of each one), you'll find that sharing info on Houfy is actually quite simple!   


Let's start with the Social Jargon:

Follower = a member who sees your posts/stories on their Houfy social homepage.  Any member can follow any other member

Following = members you follow to see their posts/stories on your social homepage.

Friend = a member who is "following" you, and you are "following" the member back


Log into your dashboard. In the top left click "View your Profile"


You can now see friends, followers, and people any member is following.


  1. Post/Story = two ways to publish info on Houfy Social
  2. Guide = a compilation of related posts/stories.  You will then attach these guides to your listings.


What is a Houfy post and when would I use one?  

A good analogy is to think of what you might post in a facebook group, but instead you are posting this to your "friends" or "followers" on Houfy.  For those of you who don't use facebook, think of when you might email some of your "contacts" to share something or ask a question.  Ex:  "My guests love these wrinkle-free, cotton sheets." - you might also add a link to the store where you bought them, and add a photo or two.  People reading your post on Houfy can comment and reply, etc.  Or you may ask something like:  "Does anyone have recommendations of where to eat near the Biltmore Estate?"  Members can reply with suggestions. 

Posting = simple questions, casual short text, basic links and photos.   


When should I write a Story instead of a Post?

Most of you are currently using Houfy Social to create useful guides for your guests.  So at this stage, 95% of the time you will likely be choosing to write a story, rather than a post.  Don't be confused by the word "story," and think you need to write about funny tales from your past!  In this context, think of a story as being similar to a blog post, article, or more detailed/useful information than a casual post. 

Stories allow more options in regards to formatting:  you can embed links, videos, pics, bold, highlight, italicize, underline, make headings, number items, etc.  In essence, a story allows you to create pretty documents.  So take all of those old "things to do" and "places to eat" Word documents and turn them into pretty Houfy stories.  Travelers can comment on them, share them on their social media, and bookmark them into their own guides for a future trip, etc.  And, your guests will appreciate that you have all of this info handy for them!  

What is a Guide?

A guide is just a collection of related stories/posts.  Think of it as organizing information into folders.  You may have a guide called "Best Hiking Trails near Lake Lure," "Top 10 Breakfast Spots in Asheville," or "Rainy Day Activities."  Guides can be set to public or private.  Maybe you are creating your own private guide and bookmarking others' stories/posts for your own vacation, etc. 

If you are creating guides for guests, then you will make these public and attach them to the appropriate listing.  Ex: your "Best Food Trucks in Asheville, NC" guide likely wouldn't be attached to your listing in Spain.  On the other hand, a guide about "How travelers can save $$$ on vacation" may be attached to all of your listings.  

No one is going to force you to write stories and create guides if you don't want to.  If you need help getting started, go ahead and start converting your arrival info into Houfy stories.  And then compile them all into a Welcome Guide for your guests.  I have separate stories for my Departure Checklist, Cabin Supplies, and Directions.  I email all of this info directly from Houfy as soon as guests make a booking.  I now love having my guides and being able to provide my guests with online information about my area. 

Here is an example of one of my guides:

Apple Orchards near Asheville and Lake Lure, NC
There are so many apple orchards to visit, when staying at A Touch of Luxury Cabin; this region of North Carolina is known as Apple Country....



Visit Houfy Help Social for steps in creating posts, stories, and guides

Houfy Help Social
Houfy social is a social network where members can post/share/follow and become friends with other members. Guides can be created and shared...


A Touch of Luxury Cabin - Mill Spring
Cabin in Mill Spring. Welcome to "A Touch of Luxury" located on the border of Mill Spring and Lake Lure. This is a custom-built, 1672 sq. ft., 2 BR/2BA log cabin, 15.9 miles from the Tryon Internation...
Tina Schmidt

Thanks so much for this information! It was very helpful in framing my understanding as I try to maximize my HouFY potential!

David Sullivan

Thank you for this Bridget! I have started a few stories and put them into a guide. But how do I attach it to our listing? Our listing still shows that we haven't shared any guides. Thank you! (I'm actually Laureen for my father David)

Bridget Johnson

Go to Profile Pic in top right corner. Scroll down and click on My listings and select the listing where you want the guide attached. Then click Guides. You will now see all of your Guides. You will have the option to click Yes, or No. Click Yes if you want the guide visible on the listing. Then Preview your listing to make sure others can see it from the traveler view.

Reply15 days
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How to Bookmark a Story/Post to a Guide


Stories can be bookmarked to an existing guide, or a new guide. You can add ANY Houfy member's story to your own guide. Be sure you are logged into your dashboard.  Click on the story's Bookmark icon.  


You will now see the "Save to Guide" Pop-up window.  Check the box next to any guides where you want to save the story; this will automatically save. You can attach to multiple guides. Or click on "Create a new guide." 


When creating a new guide, this Pop-up window will appear.


Name your guide and fill out the description.  Select your wording based on whether your guide will be private or public.  Only you (or people you give the link to) can view your private guides. I am going to call my guide "Story Ideas" and describe it as "Ideas for my Houfy stories"


Select "Lodging" or "Real Estate."  (Real estate is for properties listed for sale on Houfy).  Now start typing in a location and a drop down menu will appear.  Select the location that you would like this guide to be listed under.


Click the drop down arrow next to "What kind of guide is this? Choose the category that best describes your guide, or select "Other" if none are close.  You don't have to choose a category. Houfy will add more category options later.  I have chosen "Other" since this is just a private guide for myself.


Now click "Add a photo" if you would like to add a photo to the face of your guide. This is optional.


You will now see this Pop-up window. Click "Add Photo" and upload a photo from your computer.


This blue bar appears while your photo is uploading.  


Once uploading is complete, you will now see your photo.  If you don't like the photo, click the X to the right and upload a new one.  There is also a "Rotate" photo button in bottom left corner.


Now click "Save Changes" button. You can always change your photo later too.


The "Create a guide" Pop-up window will now show with your new photo. You may need to scroll down to view and select the "Privacy" settings options.


Select whether this guide will be "Private" or "Public" and Save.


After saving, your guides will appear along with your new guide at the bottom. You can see there is a lock icon on my private guides.


If you would like to create guides before needing to bookmark a story, you can do that also.   Click on profile pic in upper right corner. Then click Guides.



Click the "Create a guide" link and you will see the "Create a Guide" Pop-up window as shown earlier.  Then follow same steps as above. 


Help Guide for more information about creating posts/stories.

Houfy Help Social
Houfy social is a social network where members can post/share/follow and become friends with other members. Guides can be created and shared...



A Touch of Luxury Cabin - Mill Spring
Cabin in Mill Spring. Welcome to "A Touch of Luxury" located on the border of Mill Spring and Lake Lure. This is a custom-built, 1672 sq. ft., 2 BR/2BA log cabin, 15.9 miles from the Tryon Internation...









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How do I update payment methods?


Log into your dashboard. Click on profile pic in upper right corner. Then click My Listings.


Click Edit to make changes to your listing


Click Settings tab


Click Payment Information tab


Check off payment options.  Changes will automatically save.   To view changes click Preview listing


Scroll near bottom of listing to see public traveler view 


Comparison of Stripe and Square for credit card payments with Houfy


Houfy Help Guide for Vacation Rental Owners

Houfy Help Guide for Vacation Rental Owners
Help guide for Houfy members Getting Started on Houfy - Where Owners and Guests can Book Without Fees


Write a comment

Where do I upload my rental agreement?

Log into your dashboard. Click on profile pic in upper right corner. Then click My Listings.


Click Edit to make changes to your listing


Click Settings tab


Click Rules tab


Upload Rental Agreement, or drag and drop


Your document link should appear once agreement is successfully uploaded


Where does my guest view the agreement?

From the home screen, after guest enters dates and clicks "Request to Book," the screen below will appear.  Guest can click on your rental agreement to download and review.  In order to proceed with the booking, the guest will need to check the box agreeing to your cancellation policy, house rules, and Rental Agreement.  


I have never used a Rental Agreement and why would I need one?  

If you aren't already familiar with your local laws, go ahead and start learning about them now.  First find out if a Rental Agreement is required for short term rentals in your area.  Your local laws may require specific information to be included within the agreement.  For example, North Carolina is governed by the North Carolina Vacation Rental Act.  This Act spells out owner obligations, guest protections, and what clauses must be included within the agreement. 

When creating a Rental Agreement, many owners use the assistance of an attorney; others don't use any agreement at all.  There can be circumstances when having a signed Rental Agreement is beneficial. For example, some credit card companies may not acknowledge a "click to accept" (checkbox) as a legitimate cardholder signature.  You might be asked to produce the actual guest's signature during a credit card dispute

It's also a good idea to check with your insurance company and ask what kinds of documents are needed if you ever file a claim.  Will a print out of your reservation from a listing site be sufficient, or do they require documentation with a real signature?  You also might need a Rental Agreement if you ever have to take a guest to court.  

Most owners allow the guest to book by clicking "I agree" to their sample agreement, and then have the guest sign and return the actual agreement.


Below are sample agreements that other Houfy members have given permission for anyone to use.  Feel free to take parts from any or all, and customize your own.  Do not rely on any of these samples as "legal documents" that will meet all of your needs.  You still need to research your own laws.  



Tiki House Rental Agreement
To rent Tiki House, we require you to sign/accept a rental agreement. This is for your protection as much as ours. The agreement spells out all the details of renting, from checking-in to checking out!


Willoughby Cottage - Sample Rental agreement
1. AGREEMENT: The Willoughby Cottage, LLC. ("Cottage"), the Owner, and Guest agree as follows: Above Guest is an adult and will be an occupant of the unit during the entire reserved period. Other occupants will be family members, friends and their...


Need an agreement right now? Use this site for an emergency agreement.

Short-Term (Vacation) Rental Lease Agreement
The short-term or vacation rental agreement is a lease that is made between a landlord and tenant that is generally between 1 to 30 days. The agreement is most common for higher-end properties to outline the exact terms and conditions of the rental period.



Here are more guides to help you in setting up your property listing

Houfy Help Guide for Vacation Rental Owners
Help guide for Houfy members Getting Started on Houfy - Where Owners and Guests can Book Without Fees


A Touch of Luxury Cabin - Mill Spring
Cabin in Mill Spring. Welcome to "A Touch of Luxury" located on the border of Mill Spring and Lake Lure. This is a custom-built, 1672 sq. ft., 2 BR/2BA log cabin, 15.9 miles from the Tryon Internation...


Julia Borgstrom Kastendiek

Thank you , once again, Bridget. You Rock!!I need to use this to set mine up. Do you have an actual RA agreement Word doc you can let me utilise??

Bridget Johnson

Sure. I will email it to your personal email.

Reply2 months
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Should I use Stripe or Square for credit cards?



Many of you are wondering whether Stripe or Square is better for your Houfy business.  This will depend on several factors and each owners' individual needs.  I've compiled a summary of the differences I've learned about each.  Keep in mind that each processor offers so many additional features (free and paid); I can't even begin to list them all.  You can learn more details about those on their websites though.  For now, I'll just cover the main points that relate to Houfy reservations. 


What is the cost to signup?

FREE!  Both Stripe and Square have no signup fees.  No contracts.  No termination fees.  If you don't like them, cancel any time. 



How quickly will I receive the guest payment?

Right away!  Well, technically as soon as Square and Stripe deposit the funds into your bank account.  Although both are payment options connected to Houfy, $$$ only passes between you and the guest. 

You receive payments directly from the customer at the time of booking.  This makes it easy for your guests to pay online at the same time they are making a reservation.  No need to first accept the booking request, and then later send a separate payment invoice.  This is the payout schedule for both companies:

Square:  Within 1-2 business days, no matter which country the payment is coming from.  This schedule applies to all Square account holders.

Stripe:  Unless your business is considered to be a "high risk" industry, below are the general payout times. Note: the first payment may take between 7-10 business days.

Australia and U.S.: 2 business days

New Zealand: 4 days

Japan: once a week, day of your choice

Most other countries: 7 days.

 

Read more here about Stripe's payout schedules, and even how to customize your payout time. Note for Square: When your invoices are paid, you will be sent a daily deposit summary at 5 p.m. Pacific time (by default) - Unless you have customized your "close of day" time for a different hour.  If for some reason you are not receiving these notifications, double check your settings. Log into dashboard, click "Account & Settings" icon.  Scroll to "email notifications," and from there you can select which notifications you'd like to receive. 

 


In which countries is this available?

Stripe: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom, and the United States. Sign up here to receive notifications as new countries are added, or request an invite.

Square: U.S., United Kingdom, Japan, Canada, and Australia.

Note: U.S. territories are excluded.


How much are the credit card fees? 

If you process over $250,000 annually, contact each company's sales dept. for a quote. Both companies accept all major credit cards: Visa, MasterCard, Discover, American Express, JCB, and UnionPay.

Stripe:

Online domestic invoices, Apple Pay, Google Pay:  2.9% plus .30 cents per transaction

International invoices:  Same as above plus an additional 1% conversion fee, and a 1% international card fee may apply. Read about ways to avoid conversion fees. And read more details about other U.S. non-credit card payment methods.

European Cards: 1.4% plus .30 cents per transaction


Square:

Online invoices (including international):  2.9% plus .30 cents per transaction.  Your customer may pay a conversion fee to their bank.  

Read more details about in-person card payments and rates.



But I only accept payment by checks.

Some Houfy members (including Thijs) are having the guest make a small credit card deposit at the time of booking, then collecting the balance by check or transfer. This keeps fees to a minimum.  It also prevents a guest from blocking your calendar while that check never arrives in the mail.  And the guest has now put some $$$ down to secure the reservation. Here are instructions in setting that up.

Square:

At this time, the option to have guests pay by E-check or ACH debit is not available. Other Square users have requested this, and will update if/when I receive notice.


Stripe

Updating shortly.


What about chargebacks?   

Hopefully you'll never have a chargeback.  But just in case, here is a quick overview:



Stripe

Chargeback fee is $15.  If you win the dispute, you are reimbursed the chargeback fee.   

Square

No fee if a customer files a chargeback, even if you lose the dispute.  For those of you who receive a lot of transactions equaling $250 or less, you may benefit from their free chargeback protection program.  Many home shares and one night stays will qualify.  Transactions amounts over $250 do not qualify.

The protection program does come with some limitations.  As long as the amount in dispute is no more than $250, you've followed Square's payment "best practices," and responded to the dispute sufficiently... you'll be covered up to $250 a month, even if the dispute is not ruled in your favor.  This is not a month to month carry forward policy.  Read more details about this program.



Can I accept payment while traveling abroad?

Yes. As long as you have Square or Stripe connected to Houfy, you are good to go!  If you aren't connected, then you must read this section below about Square.

  
Stripe:  You can generate invoices from any location.

Square:  You can only process payments when you are physically located in the country where you activated your account.  For in-person card payments using the Square app, your location is tracked by GPS.  If you are sending invoices through your Square dashboard, then location is tracked by your IP address.  When you connect to Houfy there shouldn't be any issues, as the cardholder entering payment info is considered to be generating the invoice rather than you.



How will refunds affect my cancellation policy?  

It's important to consider your cancellation policy when choosing a processor.  For those of you who have a NO refund policy, this likely won't affect you.  However, the rest of you keep reading...especially if you offer guests a cancellation window!


Square:
Processing fees are reimbursed back to you when refunding guests. One caveat: the refund must take place within 120 days of the original transaction date.  Outside of that time frame, you will need to process refunds outside of Square.  So if you plan to accept a refundable damage deposit, be sure to not process this too far in advance.  

Stripe
Processing fees are not reimbursed back to your account when refunding guests.  There is no time limit on applying a refund back to a guest's credit card; however, the more time that passes, the likelihood the card has expired, etc. Stripe recommends first contacting the guest (to see if anything has changed) if at least 6 months have passed. Payments that underwent currency conversion will be converted back during the refund process.



What if I need customer support?

Both companies offer online and phone support; however, you will need to sign up for a free account before you can receive phone assistance from either company.  You can create a Square account by clicking on my referral link here.  Both of us will save processing fees of $1,000 within the next 180 days.  Note: You must click my link in order to save the fees.  I made the mistake of having someone's link and signed up directly through the site; I lost out on the savings..ha!

When you call Square you will hear a recording asking for you to enter your customer code in order to access a phone representative.  Log in to your Square dashboard and click here. You will now see your customer code and it will always remain the same.  Keep it in a safe place as it identifies your account. 

Square: Phone: 1-855-700-6000, Hours: 6 a.m. to 6 p.m Pacific Daylight Time

Stripe: No public phone number. They will call you immediately, but you first need to log into your dashboard to request a phone call. Hours: 24/7

After you create a free Stripe account, click on the "open book" icon in the top right corner.
There will be a drop down menu to select support. Scroll to the bottom and click on "contact us." From there you can choose to have a rep. call you.  Fill out the short info and you will be presented 2 codes.  One code is what the rep will repeat when they call you.  The other code is for you to repeat back to the rep.  It's usually very fast.  I called 3x within the past few days and Stripe called me in about one minute.


Once you are signed up for Stripe or Square, you can now "connect" your account to Houfy. Follow the screenshots in the link below.

Houfy and accepting Direct Payments with Stripe or Square
We have connected Stripe and Square on Houfy for you to receive direct deposits & payments from your Guests. This will only work if your listing is verified by us. Of course!


Be sure your accepted payment methods are reflected on your listing.

How do I update payment methods?
Log into your dashboard. Click on profile pic in upper right corner. Then click My Listings.


Don't forget to finish your listing and make sure it is verified.

Getting Started on Houfy - Where Owners and Guests can Book Without Fees
Listing your property for FREE on Houfy! - a new innovative marketplace that allows members to book and connect directly, without paying service fees.


A Touch of Luxury Cabin - Mill Spring
Cabin in Mill Spring. Welcome to "A Touch of Luxury" located on the border of Mill Spring and Lake Lure. This is a custom-built, 1672 sq. ft., 2 BR/2BA log cabin, 15.9 miles from the Tryon Internation...









Julia Borgstrom Kastendiek

Bridget, YOU ROCK! This is all very helpful. I signed up for stripe. It's not visible on my Houfy site unless I am a guest, right???

Peggy And Mike Gardner

Signed up for square using your link. Thanks for the guide.

Bridget Johnson

Great! Will try my best to keep it updated. If you learn of any cool new features feel free to tell me about them. Thanks!

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Mike And Lara Morgan

Thank you. We've been using PayPal, but want to signup for one of these. Very helpful article.

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